FAQs

Product Information

 

What kind of wood will my product be made out of? Can I specify the type of wood I want?

All carvings are made of locally and sustainably sourced hardwoods from A. Johnson Co. in nearby Bristol, VT. We primarily carve maple and cherry, and typically frame with walnut. If you would like a specific hardwood, please include your preferences in our custom form. 

 

Where are your products made?

All products are made 100% in Middlebury, VT. 

 

Can I order a carving of a location outside the United States?

Yes! We have access to data from everywhere in the world, and even the moon!

 

How long does it take to make?

Every carving takes a different amount of time to carve. Smaller carvings can be 30 minutes to an hour, and larger carvings are sometimes cut overnight or for multiple days in a row. Prior to carving, wood is artistically laminated into layers and sets overnight before being cut to size. After carving, each model is hand-sanded and hand-finished with a protective linseed treatment that dries overnight. Water features are depicted with an epoxy that sets overnight. 

 

How long has Treeline Terrains been carving landscapes?

Treeline Terrains’ first sale was in the spring of 2021, but the company was born from a project originating in 2019, when the first ski mountain was carved. We originally carved the Middlebury College Snow Bowl for the wonderful staff at the Bowl. 

 

What is the water made out of?

Water is depicted with a two-part epoxy dyed blue. We add makeup-quality dye to the epoxy mixture, fill the water feature, and then let the glue harden overnight. 

 

What type of machine do you use to make carvings?

CNC routers (computer numeric coding) are responsible for the bulk of carving. Following our coding, a computerized drill bit goes back and forth to carve each landscape. Each topography is then hand-sanded and hand-finished with a protective linseed treatment.

 

Shipping Information

 

Can I track my order?

Yes! After your order is shipped, you will receive a confirmation email with your tracking information. 

 

Do you offer expedited shipping?

All carvings are shipped with USPS Priority Mail for 2-day shipping. To request expedited shipping options, please contact Alex@TreelineTerrains.com.

 

Where do you ship? Is there anywhere you don’t ship?

Treeline Terrains ships to everywhere in the US. For international shipping, please contact Alex@TreelineTerrains.com

 

What is your return policy? What about for a custom order? How do I return a product?

Money back guarantee on all standard product lines. If there are any defects or damages to your order, please contact Alex@TreelineTerrains.com

 

For custom orders, please contact us and we'll do our best to find an effective solution for your concerns. Each piece of wood behaves differently during the creation process. None of our models will look exactly as they do in the picture online—and that's exactly as we hope it will be. As artists and creators, this uniqueness is what makes our models special.

 

When will I receive my product? What about for a custom order?

Custom carvings typically deliver 2-3 weeks after purchase. Standard carvings arrive sooner based on current inventory. 

 

What if my product is damaged when it arrives?

Money back guarantee on all standard product lines. If there are any defects or damages to your order, please contact Alex@TreelineTerrains.com

 

For custom orders, please contact us and we'll do our best to find an effective solution for your concerns. Each piece of wood behaves differently during the creation process. None of our models will look exactly as they do in the picture online—and that's exactly as we hope it will be. As artists and creators, this uniqueness is what makes our models special.

 

Can I send one of your products to someone else as a gift? Can I add a message to my gift order?

Gifting someone the landscape they love is our speciality! Please contact Alex@TreelineTerrains.com with your personalized message. 

 

General Information

 

Do you offer gift cards?

To purchase a Treeline Terrains digital gift card, please contact Alex@TreelineTerrains.com.

 

Where can I find your products in stores?

For a complete list of stores carrying Treeline Terrains topography maps, please visit our Galleries & Stores page.