Every mountain is made to order from our sustainably-sourced hard/softwood stock. Orders should ship within 2-4 weeks, but if we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Treeline Terrains is not responsible or liable for any customs and taxes applied to your order or for any products damaged or lost during shipping.
Return & Exchange Policy
At Treeline Terrains, every model is made custom to order. Each piece of wood behaves differently during the creation process. None of our models will look exactly as they do in the picture online—and that's exactly as we hope it will be. As artists and creators, this uniqueness is what makes our models special. In this light we have a no-return policy, but please contact us and we'll do our best to find an effective solution to your concerns.